CHRISTMAS SALE & FREE DELIVERY
At Crest Kitchenware, we want you to love every item you order.
If something isn’t right, we’re here to make the return or exchange process as smooth and fair as possible.
This policy explains when and how returns and refunds apply to purchases made through our website: https://crestkitchenware.co.za.
You may return an item within 7 days of receiving it if:
The item was delivered damaged or defective.
You received the incorrect product.
The item does not match its description or advertised features.
To qualify for a return, the item must be:
Unused and in its original packaging.
In the same condition as when received.
Accompanied by proof of purchase or order number.
Please note that Crest Kitchenware reserves the right to inspect all returned products before approving a replacement or refund.
For health, hygiene, or safety reasons, the following items cannot be returned or exchanged once opened or used:
Food-contact items (e.g., utensils, containers, appliances with contact surfaces)
Personal-use appliances
Custom or special-order products
If you are uncertain whether your item qualifies for return, please contact us before sending it back.
To initiate a return:
Email us at info@crestkitchenware.co.za with your order number and reason for return.
Attach clear photos (if the product is defective or damaged).
Our team will respond with return authorization and instructions.
Returns without prior authorization may not be accepted.
Once we receive and inspect your returned item, we’ll notify you via email whether your refund has been approved.
Approved refunds are processed within 7–10 business days and credited to your original payment method.
If your return is rejected (for example, due to use, damage not reported, or missing packaging), we’ll notify you and return the product to you.
Please note:
Shipping fees are non-refundable, except in cases of incorrect or damaged items.
Refund processing times may vary depending on your bank or payment provider.
If you’d like to exchange an item for a different product, please contact us.
Exchanges are subject to stock availability and may incur additional delivery charges.
If you haven’t received your refund after the processing timeframe, please:
Check your bank account or card provider again.
Contact your payment institution — as processing can take several days.
If the issue persists, email us at info@crestkitchenware.co.za for assistance.
If your order arrives damaged or defective, please notify us within 48 hours of delivery.
Include photos of the product and packaging so we can assess and resolve the issue quickly.
We’ll arrange for a replacement or refund at no additional cost to you.
Crest Kitchenware adheres to the Consumer Protection Act (CPA) of South Africa, ensuring fairness, transparency, and your right to safe, high-quality goods.
This policy does not affect your statutory rights under the CPA.
For any return, exchange, or refund queries, please reach out to:
📧 info@crestkitchenware.co.za
🌐 https://crestkitchenware.co.za
Tel: 083 767 2624
Email: info@crestkitchenware.co.za
Address: 259 Roan Cres, Randjespark, Midrand, 1685
Our support team is here to help you resolve any issue quickly and professionally.