Refund Policy

We offer a 30-day refund policy. If you aren’t completely satisfied with your purchase, simply send the product back and we’ll promptly refund your money. Please refer to Returns for eligibility.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too your account.

Returns

We accept returns. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at support@crestkitchenware.co.za . Items sent back to us without first requesting a valid Return Merchandise Authorization (RMA) number will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

We are unable to accept returns on retailer purchases and products damaged due to customer error.

In addition, we do not accept returns for opened, non-damaged items or items that have been delivered incorrectly. We are not responsible for lost and stolen packages.

Upon receipt of the returned item, we will fully examine it and notify you via email. If you are entitled to a refund, we will refund your purchase price and a credit will automatically be applied to your original method of payment within 14 days.

To follow-up on the status of your return or if you have any questions, please contact us at support@crestkitchenware.co.za.

Should you need more information about our return policy, please reach out to our support staff through the contact us form or by e-mailing us at support@crestkitchenware.co.za.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right by sending you a replacement or offering a refund.

Reporting Damages or Issues:

• It is important to inspect your order promptly upon receipt. If you discover any defects, damages, or receive an incorrect item, please notify us within 30 days of delivery.
• You can contact our customer service team via email at support@crestkitchenware.co.za to report the issue. Please provide your order number and clear photos of the damaged or incorrect items to expedite the resolution process.

Resolution Options:

• If you receive a damaged or defective product and report it within 30 days of delivery, we will send you a replacement free of charge.
• Alternatively, if you prefer, we can issue you a store credit that can be used towards a future purchase on our website.
• In some cases, depending on the nature of the issue and product availability, we may offer a refund as another resolution option. Our customer service team will evaluate the situation at that time.

Cancellations

Before Shipment: Orders can be canceled before shipment by contacting our customer service team.
After Shipment: Once an order has been shipped, it cannot be canceled. However, you may return the item(s) upon receipt for a refund, subject to our return policy.

Exchanges

We only exchange goods if they are in the same condition that you received it, unopened, unused, and in its original packaging, defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at support@crestkitchenware.co.za with details of the product and the defect so that we can rectify the issue.

Contact Information

If you have questions about our refund policy, please contact us:
Phone: 083 767 2624
Email: support@crestkitchenware.co.za
Address: 259 Roan Cres, Randjespark, Midrand, 1685

By purchasing from Crest Kitchenware, you agree to comply with this Return Policy. We reserve the right to amend these terms without prior notice.