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At Crest Kitchenware, we take pride in offering premium-quality products that are built to last.
All items purchased through our website — https://crestkitchenware.co.za — are covered by a manufacturer’s warranty or supplier guarantee, ensuring your complete peace of mind.
This Warranty Policy outlines what’s covered, how to make a claim, and what to expect during the process.
All products sold by Crest Kitchenware include a warranty provided directly by the manufacturer or supplier.
Warranty periods and conditions vary depending on the brand and product type.
In general, warranties cover defects in materials or workmanship under normal household use.
Covered items typically include:
Cookware, bakeware, and utensils
Small kitchen appliances
Electronic and mechanical components of eligible products
The following are not covered under warranty:
Normal wear and tear due to regular use
Accidental damage, misuse, neglect, or improper handling
Products altered or repaired by unauthorized persons
Damage resulting from commercial or non-domestic use
Consumable parts such as filters, seals, bulbs, or batteries (unless defective at purchase)
If in doubt, please contact us before submitting a claim.
The warranty period varies by product and brand.
Unless otherwise stated on the product page or packaging, standard warranty coverage is 12 months from the date of purchase.
Extended manufacturer warranties (if applicable) will be indicated on your product’s documentation or packaging.
If you believe your product has a manufacturing defect, please follow these steps:
Email support@crestkitchenware.co.za with:
Your order number and date of purchase
A description of the issue
Clear photos or a short video showing the defect
Our support team will review your claim and may request additional details or inspection.
If your claim is valid, we’ll coordinate with the manufacturer or supplier to arrange a repair, replacement, or refund, depending on the specific warranty terms.
Please note that Crest Kitchenware acts as a facilitator for manufacturer warranties and follows the official processes provided by each supplier.
For approved claims within the warranty period, Crest Kitchenware covers all shipping costs.
Warranty claims are handled as quickly as possible, but resolution times depend on the manufacturer’s assessment process.
Depending on the nature of the defect and the supplier’s warranty conditions, you may receive:
A repair of the defective item, or
A replacement with an identical or equivalent product, or
A refund if repair or replacement is not feasible
All replacement items carry the remaining warranty period of the original purchase — not a new full-term warranty.
This Warranty Policy operates in line with the Consumer Protection Act (CPA) of South Africa.
If you have any warranty-related questions or require assistance with a claim, please reach out to our team at:
info@crestkitchenware.co.za
https://crestkitchenware.co.za
Tel: 083 767 2624
Address: 259 Roan Cres, Randjespark, Midrand, 1685
Our support team is here to assist you in resolving any issues quickly and professionally.